We are looking for a seasoned Account Director who brings strategic leadership to our client portfolio, possesses entrepreneurial mindset and commercial acumen, is a stickler to deadlines and deliverables, and understands that strong creative work thrives on deep client partnerships and smart business growth.
We are DartDesign, a strategic design agency based in Amsterdam. We help organisations translate complex stories into clear, engaging and impactful communication.
With a strong focus on corporate reporting, sustainability and stakeholder communication, we work for clients such as ABN AMRO, KPMG, Arcadis, BAM, FrieslandCampina, Lipton, VodafoneZiggo and Vopak among others. From annual reports and sustainability reporting to campaigns and brand communication, we create work that helps organisations communicate with clarity and confidence.
You lead and grow a portfolio of complex corporate reporting and communication accounts from a strategic and commercial perspective. You work closely with strategy, creative, and project management teams to translate client objectives into thriving partnerships and succesful project actions.
You keep the financial and relationship overview, manage senior executive expectations, and spot opportunities to expand our impact through proactive cross-selling. You know when to challenge a brief, how to uncover underlying client needs, and how to structure solutions that drive both client value and internal efficiency.
A large part of the role happens in strong advisory, navigating client dynamics, managing commercial health, reaching growth targets for your clients, maintaining a solid overview of project budget spend, and driving strategic account growth year-on-year.
You will be reporting to the Client Services Director.
A natural relationship builder, trusted by senior stakeholders and clients alike.
An investigative thinker, able to deeply inquire into a client's brief and propose solutions that promote efficiencies.
Clear in communication and exceptional at high-level expectation management.
Comfortable navigating complexity across account, strategy, creative, and production teams.
Collaborative by nature, working closely with project managers to ensure smooth, flawless project execution.
Confident in taking ownership of account health, profitability, and client satisfaction.
5+ years of experience in client services or account management, with a proven track record within an agency environment.
A strong corporate reporting background, with deep knowledge of annual reports and sustainability communication is highly desirable.
Demonstrated commercial acumen, including experience managing client budgets, project spend, and driving organic growth/cross-selling.
Superb stakeholders management skills, with the confidence to advise, guide, and challenge senior client executives.
Strong collaborative experience partnering with project managers and creative teams to deliver complex projects from concept to delivery.
An analytical approach to uncovering client challenges and translating them into efficient agency solutions.
Familiarity with reporting frameworks or digital platforms (such as Workiva, Tangelo, or F19) is a distinct advantage.
Fluent in English and preferably Dutch.
Based in the Netherlands.
A key role in delivering high-profile corporate reporting and communication projects
The opportunity to work at the intersection of strategy, communication and design
High autonomy and responsibility within a strong collaborative team
A creative and positive studio culture
Competitive salary and solid benefits
26 vacation days and pension plan
Phone and internet allowance
Travel reimbursement
Lease bike plan
Gym access and team events
A studio on the IJ in Amsterdam
